Version 1.2 – September 2026
Article 1 – Definitions
In these general terms and conditions the following definitions apply:
1.1 Wood Webs: the sole proprietorship (eenmanszaak) of Dylan Wood, established in Veldhoven, registered in the Trade Register of the Chamber of Commerce under number 42156395, hereinafter referred to as “Wood Webs”.
1.2 Client: the natural person or legal entity that enters into an agreement with Wood Webs.
1.3 Agreement: any agreement between Wood Webs and the Client for the provision of services in the field of website design, website development, maintenance or related services.
1.4 Services: all services to be performed or performed by Wood Webs under the Agreement.
Article 2 – Applicability
2.1 These general terms and conditions apply to all quotations, offers, agreements and services of Wood Webs.
2.2 Deviations from these terms are only valid if expressly agreed in writing (including e-mail).
2.3 The applicability of any purchasing terms or other terms of the Client is expressly rejected.
2.4 If any provision of these terms is null or voidable, the remaining provisions shall remain in full force. The parties shall then consult to replace the null or voidable provision with a provision that approximates the original intention as closely as possible.
Article 3 – Quotations and formation of the Agreement
3.1 All quotations issued by Wood Webs are without obligation, unless expressly stated otherwise. Quotations are valid for 14 days from the date of issue, unless otherwise indicated.
3.2 An Agreement is formed when:
- the Client has accepted the quotation in writing or by e-mail, and
- Wood Webs has received the agreed deposit (standard 50% of the total amount excluding VAT).
3.3 Wood Webs reserves the right to refuse an assignment without stating reasons.
3.4 Oral promises or agreements only bind Wood Webs if confirmed in writing by Wood Webs.
Article 4 – Performance of the Services
4.1 Wood Webs shall perform the Services to the best of its knowledge and ability and in accordance with the standards of good professional practice.
4.2 The Client is obliged to supply all data, materials, texts, images, login credentials and other required information in a timely, complete manner and in the requested format. Delays in delivery by the Client may result in a shift of the delivery date. Wood Webs is not liable for the consequences of such delay.
4.3 The number of revision rounds is limited to the number stated in the quotation (standard two rounds). Additional revisions or changes outside the agreed scope will be charged separately at the then applicable hourly rate or a fixed amount to be agreed.
4.4 Wood Webs is not responsible for the accuracy, completeness or lawfulness of materials and content supplied by the Client.
4.5 Wood Webs does not guarantee any specific results with regard to search engine rankings (SEO), visitor numbers, conversions or any other commercial result.
4.6 If the Client fails to provide requested feedback, materials or other cooperation within 10 working days after a written request (including e-mail) from Wood Webs, Wood Webs is entitled to suspend the Services. Agreed deadlines shift by the duration of that suspension. Wood Webs shall then notify the Client in writing and set a final deadline of a further 10 working days. If the Client remains in default after that deadline as well, Wood Webs is entitled to terminate the Agreement with application of Article 10.3.
Article 5 – Delivery and acceptance
5.1 Wood Webs shall give the Client the opportunity to inspect the website (acceptance test).
5.2 The website shall be deemed accepted if:
- the Client gives written or e-mail approval, or
- the Client does not raise motivated objections within 7 days after delivery, or
- the Client puts the website into use.
5.3 After acceptance, Wood Webs is only obliged to remedy demonstrable defects that are reported in writing within the agreed warranty period (standard 30 days), insofar as these defects are the result of shortcomings of Wood Webs.
Article 6 – Prices and payment
6.1 All prices are exclusive of 21% VAT, unless expressly stated otherwise.
6.2 The standard payment arrangement is:
- 50% deposit upon formation of the Agreement;
- 50% (remaining amount) before final delivery / go-live of the website.
6.3 Invoices must be paid within 14 days of the invoice date, unless otherwise agreed.
6.4 In the event of late payment the Client is in default by operation of law. Wood Webs is then entitled to:
- charge the statutory commercial interest;
- charge reasonable extrajudicial collection costs;
- suspend the Services until full payment has been received.
6.5 As long as invoices remain unpaid, Wood Webs is entitled to suspend the Services and to withhold or block delivery of, or access to, files, staging environments or other materials under Wood Webs’ control. Wood Webs is only entitled to take a website offline if Wood Webs at that time provides the hosting or otherwise controls the live environment. After full payment and handover, when the Client hosts or otherwise controls the website elsewhere, Wood Webs shall, in respect of later unpaid invoices (for example for maintenance), limit itself to suspending or ending that specific service.
Article 7 – Intellectual property
7.1 All intellectual property rights to the website, designs, software, code, documentation and other materials developed by Wood Webs shall remain vested in Wood Webs until full payment has been received from the Client.
7.2 After full payment, the intellectual property rights to the website specifically developed for the Client shall be transferred to the Client. Wood Webs retains, however:
- the right to reuse generic components, frameworks, code structures and know-how;
- the right to include the website (or parts thereof) in its portfolio and to use it for reference purposes, unless the Client has objected to this in writing in advance.
7.3 After full payment the Client obtains an exclusive right to use the website for the agreed purpose.
7.4 The Client warrants that all materials supplied by it (texts, images, logos, videos, etc.) are free from third-party rights. The Client fully indemnifies Wood Webs against all claims from third parties arising from the materials supplied by the Client.
Article 8 – Liability
8.1 Wood Webs is only liable for direct damage that is the direct result of an attributable shortcoming in the performance of the Agreement, caused by intent or gross negligence on the part of Wood Webs.
8.2 The total liability of Wood Webs is limited to the amount that the Client has actually paid under the relevant Agreement (excluding VAT), with a maximum of the invoice amount of the assignment.
8.3 Wood Webs is never liable for:
- indirect damage, consequential damage, lost profits, missed savings, reputational damage or business interruption;
- damage resulting from loss or corruption of data;
- damage caused by incorrect or incomplete information from the Client;
- damage caused by third parties (hosting providers, domain registrars, plugins, external services, etc.);
- failure to achieve intended search engine rankings, visitor numbers or commercial results.
8.4 Any claim for compensation shall lapse if it is not submitted in writing to Wood Webs within 12 months after the damage arose.
Article 9 – Force majeure
9.1 Wood Webs is not obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
9.2 Force majeure includes, among other things: failures in internet or telecommunication connections, outages of hosting or cloud services, cyber attacks, government measures, epidemics, prolonged illness, fire, flooding, and other circumstances beyond the reasonable control of Wood Webs.
Article 10 – Duration, termination and cancellation
10.1 The Agreement ends by operation of law when the agreed Services have been completed and full payment has been received, unless a continuing maintenance agreement applies.
10.2 Either party may dissolve the Agreement in writing if the other party attributable fails to fulfil its obligations and, after written notice of default with a reasonable period, remains in default.
10.3 In the event of early termination by the Client without an attributable shortcoming on the part of Wood Webs, all work performed up to that point and the deposit remain fully due. Costs already incurred and time reserved may also be charged. The same applies if Wood Webs terminates the Agreement under Article 4.6.
10.4 Maintenance and service packages are entered into for the period stated in the separate agreement and may be terminated subject to the notice period stated in that agreement.
Article 11 – Confidentiality
Both parties undertake to keep confidential all confidential information they receive from each other in the context of the Agreement, unless a legal obligation to disclose exists.
Article 12 – Applicable law and disputes
12.1 All legal relationships between Wood Webs and the Client are governed exclusively by Dutch law.
12.2 All disputes arising from or related to the Agreement shall in the first instance be submitted to the competent court in the district where Wood Webs is established.
Article 13 – Final provisions
13.1 Wood Webs is entitled to amend these general terms and conditions. The amended terms shall apply to new agreements and, after notification, to existing continuing agreements.
13.2 These general terms and conditions are available via the website of Wood Webs and will be sent digitally upon request.
Contact: info@woodwebs.com