Version 1.1 – August 2026
Article 1 – Definitions
In these general terms and conditions the following definitions apply:
1.1 WoodWebs: the sole proprietorship of [Full name], established in Veldhoven, registered in the Trade Register of the Chamber of Commerce under number [KvK number], hereinafter referred to as “WoodWebs”.
1.2 Client: the natural person or legal entity that enters into an agreement with WoodWebs.
1.3 Agreement: any agreement between WoodWebs and the Client for the provision of services in the field of website design, website development, maintenance or related services.
1.4 Services: all services to be performed or performed by WoodWebs under the Agreement.
Article 2 – Applicability
2.1 These general terms and conditions apply to all quotations, offers, agreements and services of WoodWebs.
2.2 Deviations from these terms are only valid if expressly agreed in writing (including e-mail).
2.3 The applicability of any purchasing terms or other terms of the Client is expressly rejected.
2.4 If any provision of these terms is null or voidable, the remaining provisions shall remain in full force. The parties shall then consult to replace the null or voidable provision with a provision that approximates the original intention as closely as possible.
Article 3 – Quotations and formation of the Agreement
3.1 All quotations issued by WoodWebs are without obligation, unless expressly stated otherwise. Quotations are valid for 14 days from the date of issue, unless otherwise indicated.
3.2 An Agreement is formed when:
- the Client has accepted the quotation in writing or by e-mail, and
- WoodWebs has received the agreed deposit (standard 50% of the total amount excluding VAT).
3.3 WoodWebs reserves the right to refuse an assignment without stating reasons.
3.4 Oral promises or agreements only bind WoodWebs if confirmed in writing by WoodWebs.
Article 4 – Performance of the Services
4.1 WoodWebs shall perform the Services to the best of its knowledge and ability and in accordance with the standards of good professional practice.
4.2 The Client is obliged to supply all data, materials, texts, images, login credentials and other required information in a timely, complete manner and in the requested format. Delays in delivery by the Client may result in a shift of the delivery date. WoodWebs is not liable for the consequences of such delay.
4.3 The number of revision rounds is limited to the number stated in the quotation (standard two rounds). Additional revisions or changes outside the agreed scope will be charged separately at the then applicable hourly rate or a fixed amount to be agreed.
4.4 WoodWebs is not responsible for the accuracy, completeness or lawfulness of materials and content supplied by the Client.
4.5 WoodWebs does not guarantee any specific results with regard to search engine rankings (SEO), visitor numbers, conversions or any other commercial result.
Article 5 – Delivery and acceptance
5.1 WoodWebs shall give the Client the opportunity to inspect the website (acceptance test).
5.2 The website shall be deemed accepted if:
- the Client gives written or e-mail approval, or
- the Client does not raise motivated objections within 7 days after delivery, or
- the Client puts the website into use.
5.3 After acceptance, WoodWebs is only obliged to remedy demonstrable defects that are reported in writing within the agreed warranty period (standard 30 days), insofar as these defects are the result of shortcomings of WoodWebs.
Article 6 – Prices and payment
6.1 All prices are exclusive of 21% VAT, unless expressly stated otherwise.
6.2 The standard payment arrangement is:
- 50% deposit upon formation of the Agreement;
- 50% (remaining amount) before final delivery / go-live of the website.
6.3 Invoices must be paid within 14 days of the invoice date, unless otherwise agreed.
6.4 In the event of late payment the Client is in default by operation of law. WoodWebs is then entitled to:
- charge the statutory commercial interest;
- charge reasonable extrajudicial collection costs;
- suspend the Services until full payment has been received.
6.5 WoodWebs is entitled to take the website offline or block access to files as long as invoices remain unpaid.
Article 7 – Intellectual property
7.1 All intellectual property rights to the website, designs, software, code, documentation and other materials developed by WoodWebs shall remain vested in WoodWebs until full payment has been received from the Client.
7.2 After full payment, the intellectual property rights to the website specifically developed for the Client shall be transferred to the Client. WoodWebs retains, however:
- the right to reuse generic components, frameworks, code structures and know-how;
- the right to include the website (or parts thereof) in its portfolio and to use it for reference purposes, unless the Client has objected to this in writing in advance.
7.3 After full payment the Client obtains an exclusive right to use the website for the agreed purpose.
7.4 The Client warrants that all materials supplied by it (texts, images, logos, videos, etc.) are free from third-party rights. The Client fully indemnifies WoodWebs against all claims from third parties arising from the materials supplied by the Client.
Article 8 – Liability
8.1 WoodWebs is only liable for direct damage that is the direct result of an attributable shortcoming in the performance of the Agreement, caused by intent or gross negligence on the part of WoodWebs.
8.2 The total liability of WoodWebs is limited to the amount that the Client has actually paid under the relevant Agreement (excluding VAT), with a maximum of the invoice amount of the assignment.
8.3 WoodWebs is never liable for:
- indirect damage, consequential damage, lost profits, missed savings, reputational damage or business interruption;
- damage resulting from loss or corruption of data;
- damage caused by incorrect or incomplete information from the Client;
- damage caused by third parties (hosting providers, domain registrars, plugins, external services, etc.);
- failure to achieve intended search engine rankings, visitor numbers or commercial results.
8.4 Any claim for compensation shall lapse if it is not submitted in writing to WoodWebs within 12 months after the damage arose.
Article 9 – Force majeure
9.1 WoodWebs is not obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
9.2 Force majeure includes, among other things: failures in internet or telecommunication connections, outages of hosting or cloud services, cyber attacks, government measures, epidemics, prolonged illness, fire, flooding, and other circumstances beyond the reasonable control of WoodWebs.
Article 10 – Duration, termination and cancellation
10.1 The Agreement ends by operation of law when the agreed Services have been completed and full payment has been received, unless a continuing maintenance agreement applies.
10.2 Either party may dissolve the Agreement in writing if the other party attributable fails to fulfil its obligations and, after written notice of default with a reasonable period, remains in default.
10.3 In the event of early termination by the Client without an attributable shortcoming on the part of WoodWebs, all work performed up to that point and the deposit remain fully due. Costs already incurred and time reserved may also be charged.
10.4 Maintenance and service packages are entered into for the period stated in the separate agreement and may be terminated subject to the notice period stated in that agreement.
Article 11 – Confidentiality
Both parties undertake to keep confidential all confidential information they receive from each other in the context of the Agreement, unless a legal obligation to disclose exists.
Article 12 – Applicable law and disputes
12.1 All legal relationships between WoodWebs and the Client are governed exclusively by Dutch law.
12.2 All disputes arising from or related to the Agreement shall in the first instance be submitted to the competent court in the district where WoodWebs is established.
Article 13 – Final provisions
13.1 WoodWebs is entitled to amend these general terms and conditions. The amended terms shall apply to new agreements and, after notification, to existing continuing agreements.
13.2 These general terms and conditions are available via the website of WoodWebs and will be sent digitally upon request.